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    The Big Bad Wolf Online Book Sale will begin on 30th June 2021 at 12.00 AM and end on 12th July 2021 at 11:59 PM.

    From the date of your purchase, delivery will take approximately 21 to 30 business days.

    Reasonable delivery charges will automatically be computed at the checkout page before you complete your order. Charges are based on local delivery rates only. There are no additional taxes or customs charges.

    FREE SHIPPING is applicable with a minimum nett spend of P2,900 and above in a single order.

    Once you have placed your order, you will receive the following email notifications confirming the status of your order.

    1. Order Confirmation – Order Number Provided (Once Order is Captured)
    2. Payment Confirmation – Invoice Provided (Payment Captured)
    3. Shipping Confirmation – Tracking number Provided (Ready to be Shipped)
    4. Order Left Malaysia - Order has left our packing facility (Delivery on the way)
    5. Order Has Arrived – Order arrived in the Philippines (Delivery will be Scheduled Soon)

    You may also track your order by logging into your account and checking from the “Orders” section.

    It is not possible to amend or cancel items. The Big Bad Wolf Online Book Sale is only of short duration, orders are processed and packed as quickly and efficiently as possible. Hence, please be sure to check through your cart carefully before making payment.

    Cancellation of an order is not possible once it has been processed. Please be sure to check your email (inbox/junk/spam) to ensure you have not missed an order invoice before you proceed to make a new order. Should you still be unsure, you may email us at supportph@bigbadwolfbooks.com.

    If the status of your order indicates as “Pending”, it means that payment was not made or captured. To verify if your order was successful, we would recommend to check your email (inbox/junk/spam) to see if you have received an invoice.

    Login to your account and click on “My Orders”. Once you see the order in question, click on “Reorder” on the far right. If you wish, you may add more items to your cart before you make payment. Please be sure to clear your cache and cookies before beginning this whole process.

    Please do email us at supportph@bigbadwolfbooks.com with details below and we will be happy to assist you:

    1. Your registered e-mail address with BBW Online

    2. The discount code that you have been trying to use.

    Log in to your account and click on “My Order” to check on the status of your order. Alternatively, you may check your email (inbox/junk/spam) to view your order invoice. In the event you have not received the invoice or are unable to check on the status of your order, please do not hesitate to email us at supportph@bigbadwolfbooks.com.

    We have a huge selection of books and other items spanning a wide variety of categories and genres. To make it easy for you to browse, you can navigate using one of two ways:

    Search Field:

    Enter a book title, author, keyword or ISBN into the Search field found at the top of our webpage and then press the 'search' button (magnifying glass icon).

    Categories:

    An extensive list of categories and sub-categories can be found at the top of the webpage, with drop-down menus. Just move your mouse pointer and click on the categories or sub-categories you want.

    That isn’t possible as the Big Bad Wolf Online Book Sale does not take special orders at the moment.

    The most likely reason is that there are books in your cart that are “Out of Stock”. You will need to remove the out of stock books and then proceed to “Checkout”.

    Please bear with us. Our customer service team will respond to your enquiry within 24 hours.

    To register, simply click on the following link “https://ph.bbwbooks.com/account/register”. It will lead you to the registration page for you to fill in the required details. If you have any concerns, please email us at supportph@bigbadwolfbooks.com.

    You will be entitled to on-going attractive discounts and promotions.

    To reset your password, click on the following link “https://ph.bbwbooks.com/account/login?return_url=%2Faccount#” and fill in your email address. An email will be sent to guide you how to reset your password.

    In order to change the information in your account you will need to Log In to your account and click on Profile. You will then be able to change your information from that page onwards.

    For a quick checkout experience, please ensure that you are logged in before placing an order. Once logged in:

    Step 1: Select the Book of your choice

    Step 2: Click on the ‘Add to Cart’ icon

    Step 3: Click the Shopping Cart Icon

    Step 4: Confirm the details of the item(s) you have ordered

    Step 5: Key in your user-ID and Password.

     

    a)  Shipping Address

    b)  Shipping Method

    c)  Payment Method

    d)   Proceed to ‘Checkout’

    You may continue to shop and add as many items as you wish to your order, as long as you have not proceeded to Checkout and made payment. Unfortunately, we are unable to combine orders or add items to an order once it has been paid for.

    Upon receiving your order, we will send you a notification email. In the unlikely event that we are unable to fulfil your order for any reason, we will notify you and process a refund for you.

    We suggest that you complete your purchase as soon as you have placed your items in your cart as all items are available only “While Stocks last”. We are unable to guarantee that your chosen items will still be available later.

    Please try refreshing your browser and clearing your cookies and cache. If the problem persists, please email a screenshot to supportph@bigbadwolfbooks.com so that we may assist you further.

    Yes, notification emails will be sent to you confirming the status of your order once you have placed it. The emails that you will receive are:

    1. Order Confirmation – Order Number Provided (Once Order is Captured)
    2. Payment Confirmation – Invoice Provided (Payment Captured)
    3. Shipping Confirmation – Tracking number Provided (Ready to be Shipped)
    4. Order Left Malaysia - Order has left our packing facility (Delivery on the way)
    5. Order Has Arrived – Order arrived in the Philippines (Delivery will be Scheduled Soon)

    As our online store is set up to process your orders quickly and efficiently, we regret that your delivery address cannot be changed. Please be sure to enter a complete address upon your checkout.

    The modes of online payment that we accept are:

    • Credit and Debit Cards
    VISA and MasterCard

    • Internet Banking
    BPI Online, Unionbank Internet Banking.

    • E-Wallets
    GrabPay, GCash, Coins and Dragonpay Credits.

    We will email the tracking number that will enable you to check the status of your order on the respective courier company’s website.

    Logistics Worldwide Express (LWE): https://www.lwe.asia/tracking/track

    In the unlikely event that you do not receive your order within the specified delivery period, please check with the relevant courier company or by contacting us at supportph@bigbadwolfbooks.com with the details.

    We regret that our courier partner company only schedules deliveries weekday, from Mondays to Fridays with no delivery on Public Holidays.

    Please notify us via email at supportph@bigbadwolfbooks.com and include the following information. We will investigate and keep you advised accordingly.

    1) Order Number
    2) Photos of the damage item(s)

    To offer you the best prices at our Big Bad Wolf Online Book Sale, we strictly impose a non-cancellation and non-refund policy on all items sold.

    We are unable to cancel, combine or add items to an order once it has been placed. To avoid this predicament, we encourage you to spend as much time as you want shopping, deciding and checking the order before proceeding to Checkout to make payment.

    For further assistance, please email us at supportph@bigbadwolfbooks.com.

    If you encounter any of these issues, please try refreshing your browser, clear cookies and cache. If the problem still persists, please email us at supportph@bigbadwolfbooks.com. Please include a screenshot of the error in your email for us to be able to assist you further.

    Please clear your cache and cookies and try again. Should this issue persist, please do not hesitate to email us at supportph@bigbadwolfbooks.com. Please include the details below so that we can assist you efficiently.

    1. Screenshots/Images of the issue or error.

    2. The browser that you are using, i.e. Chrome, Internet Explorer, Mozilla Firefox, etc.

    3. The device that you are using, i.e. IOS or Android.

    • Purchase one (1) book at P9 from the available selection of featured book titles, with a minimum net, spends of P1,800.

    • Limited to one (1) book per transaction.

    • Should a customer add more than one (1) book from the available 30 books under the P9 book deal collection, only the most recent book selection will be eligible for the P9 price offer.

    • Limited quantities available per book title and while stocks last.

    • Valid with other promotions.

    • Available while stocks last during the BBW Philippines Online Book Sale 7th – 12th July 2021.

    • BBW reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice.

    • Get 5% off the total purchase with a minimum net spend of P1,200.
    • Discount value is capped at P60 at the maximum.
    • Promotion is only applicable when the coupon code BBWPH5% is applied during checkout and can only be used once per transaction.
    • All coupons are non-refundable and not exchangeable for cash or equivalent value.
    • Valid with other promotions but not with other coupon codes.
    • Valid from 30th June for a limited time only on a first-come-first-served basis during the BBW Philippines Online Book Sale.
    • BBW reserves the rights to amend the Terms & Conditions of this promotion at any time without prior notice.

    • Get 7.5% off the total purchase with a minimum net spend of P3,500.Discount value is capped at P262.50 at the maximum.

    • Promotion is only applicable when the coupon code BBWPH7HALF% is applied during checkout and can only be used once per transaction.

    • All coupons are non-refundable and not exchangeable for cash or equivalent value.

    • Valid with other promotions but not with other coupon codes.

    • Valid from 1st July 2021 for a limited time only on a first-come-first-served basis during the BBW Philippines Online Book Sale.

    • BBW reserves the rights to amend the Terms & Conditions of this promotion at any time without prior notice.

    • Get 10% off the total purchase with a minimum net spend of P5,000.
    • Discount value is capped at P500 at the maximum.
    • Promotion is only applicable when the coupon code BBWPH10% is applied during checkout and can only be used once per transaction.
    • All coupons are non-refundable and not exchangeable for cash or equivalent value.
    • Valid with other promotions but not with other coupon codes.
    • Valid from 30th June 2021 for a limited time only on a first-come-first-served basis during the BBW Philippines Online Book Sale.
    • BBW reserves the rights to amend the Terms & Conditions of this promotion at any time without prior notice.

    • Get free shipping with a minimum net spend of P2,900.
    • This promotion is only applicable for deliveries within Philippines.
    • No promotion code is required. Free shipping will be automatically applied at checkout when a customer makes a net spend of P2,900 and above.
    • Net sales is calculated after all sales discounts and promotions have been subtracted from the gross sales amount.
    • Valid from 30th June – 12th July 2021 during the BBW Philippines Online Book Sale.
    • This promotion is not intended for bulk purchases or businesses. Kindly email to wholesale@bigbadwolfbooks.com for bulk purchase enquiries.
    • Once the order has been placed, delivery will take approximately 21 business days.
    • BBW reserves the rights to amend the T&Cs of this promotion at any time without prior notice.

    • Buy any three book titles from the Rick Riordan collection for the price of two (2) books at P460.
    • Promotion is valid for Rick Riordan book titles collection only.
    • Customers must select three (3) Rick Riordan books to be eligible for the “Buy 3 Books for the price of 2 at P460” promotion.
    • Valid with other promotions and coupon codes.
    • Available while stocks last during the BBW Philippines Online Book Sale from 30th June – 7th July 2021.
    • BBW reserves the rights to amend the Terms & Conditions of this promotion at any time without prior notice.

    • Promotion is valid for selected Little Hippo book title collections only.

    • Customers must select three (3) Little Hippo books to be eligible for the “Buy any 2 books, get 1 book for FREE at P240” promotion.

    • Valid with other promotions and coupon codes.

    • Available while stocks last during the BBW Philippines Online Book Sale 7th - 12th July 2021.

    • BBW reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice.

    • Promotion is valid for selected Horrible Histories book title collection only.

    • Customers must select three (3) Horrible Histories books to be eligible for the “Buy any 2 books, get 1 book for FREE at P180” promotion.

    • Valid with other promotions and coupon codes.

    • Available while stocks last during the BBW Philippines Online Book Sale 7th - 12th July 2021.BBW reserves the right to amend the Terms & Conditions of this promotion at any time without prior notice.

    • Promotion is valid for selected Goosebumps book title collection only.

    • Customers must select three (3) Goosebumps books to be eligible for the “Buy any 2 books, get 1 book for FREE at P240” promotion.

    • Valid with other promotions and coupon codes.

    • Available while stocks last during the BBW Philippines Online Book Sale from 7th – 12th July 2021.BBW reserves the rights to amend the Terms & Conditions of this promotion at any time without prior notice.